MP had spoken with the Manager on numerous occasions in person and via phone whilst his Father was resident in the home and following discharge. At no time did he raise any complaints.  We had communication from the RQIA regarding a complaint that they had received "anonymously from the Northern Health and Social Care Trust". MP had used his position in the Trust to make it seem like the complaint had come from them.  We investigated, in conjunction with the RQIA, and the complaint was found to be unsubstantiated. We advised the Northern HSC Trust of the complaint via the usual reporting medium. They confirmed that the complaint had not come from them and also they found the complaint to be unsubstantiated. Regular quality control audits and ongoing feedback from Relatives and visitors is very positive. The Manager operates an open door policy and would have been more than happy to discuss any concerns MP had at any time. The final comment on this review is also false.