Thank you so much for your kind words and for sharing your nan's experience with us! We're delighted to hear that she has felt supported and cared for since joining us, both during her respite stay and now as a full-time resident. Helping residents settle in and feel at home is a top priority for our team, and we're so glad to know that our efforts have made a difference. It's wonderful to hear that she's been enjoying activities and even outings. We also appreciate your recognition of our communication. Keeping families informed is an important part of the care we provide and it's lovely to know that this has been a positive aspect of your experience. Thank you again for your thoughtful review, it truly means a lot to us. If there's ever anything more we can do to support your nan or your family, please don't hesitate to let us know.