Thank you so much for sharing your lovely review of Barchester Austen House. We are truly delighted to hear that your mum has been so well cared for over the past two years and we greatly appreciate your kind words. Our team works hard to provide the best possible care and create a warm, welcoming environment and it means the world to us to know that their efforts have had such a positive impact on your mum's happiness and well-being. We will be sure to share your feedback with the exceptional staff members you've highlighted - they will be thrilled to know they've made a difference. Thank you for mentioning the food as well; we take pride in offering fresh, varied and high-quality meals for our residents. We are honoured by your recommendation and will continue working to ensure we deliver the outstanding care.