We are sorry to read that you were not happy with the care your Grandmother received during her stay in Osbern Manor. We are always keen to discuss any concerns and work with family members to rectify wherever possible any issues surrounding their loved ones' stay with us. We had never had to serve notice to any resident previously and the decision here was reached reluctantly. We take on board all feedback provided in order to hone our services and regret that you felt our standards were lacking in your opinion. Our home manager is still available to discuss any further matters. Of course, we are sorry that we were not able to make things work out to the satisfaction of all parties and wish your grandmother the very best going forward and hope that she becomes settled in her new home.