We are saddened to have received your review, as it does not reflect the care and support we provide at Beaumont Court. When your neighbour arrived from another care home, he was severely underweight, weak, and unable to meet his basic needs. We quickly referred him to a dietician, district nurse and physiotherapist within the first 10 days and are arranging a proper wheelchair. Staff are assisting him with daily needs while encouraging independence and promoting a healthy diet and fluid intake. We are monitoring his weight and general condition closely. Regarding the temperature, the home was not cold; all radiators were working at full power. It is a great shame you didn't reach out to us directly before submitting the review. We would have gladly shared the details of the care we've provided and the goals we've set to improve his condition. We take pride in our care, as reflected in our consistently high reviews. Please feel free to contact us if you have further questions.