Thank you for taking the time to review the care at Holyrood, it is always appreciated. With regard to the light bulbs not being replaced in a timely manner please feel free to report to the admin office if you notice any concerns. In relation to your comment about the use of mobile phones by staff I would like to take this opportunity to explain that the handsets that the staff are using are not mobile phones they are devices to record all aspects of care and interactions. This is called the Person Centered Software (PCS)which is used throughout the home.