It's lovely to hear that you feel Dukes provides a welcoming atmosphere. It's important that our guests feel at home when visiting their loved ones. We are lucky to have many dedicated long-serving staff members on our team, which we believe reflects the family like feel within our home. Dukes Court truly is a little community for us. As you are aware the home suffered a flood which affected the ground floor. Sadly, this has caused the residents and team some upheaval, with appropriate adjustments made to accommodate our residents I am sorry you feel the service and standards have been impacted since the flood. We have tried to work hard to ensure all our residents are still receiving the love, support, and high standard of care that we have always delivered. Your feedback is appreciated and we will ensure that your comments are considered by the team here at Dukes Court We are really looking forward to our ground floor re-opening and can't wait to have all our residents back in one place.