Firstly, I would like to start by thanking you for taking the time to leave feedback for Cathkin House and thank you for making us aware of your concerns. At Care UK we will always welcome all types of feedback whether that be positive or constructive. I would like to assure you the Home Manager has been made aware of your concerns and this will be looked into. We hope that you will soon see improvements made. I am pleased to read you find the rest of the attention and care provided to be very good. Your feedback will be greatly appreciated by the team. Thank you once again for taking the time to leave your review. Best wishes.