Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and want to assure you that we take your concerns very seriously. At HC-One, we are committed to providing the kindest care. We would like to invite you to the home so we can discuss your concerns further in person. Your feedback is invaluable to us, and we will thoroughly investigate the issues you have raised to ensure that any necessary lessons are learnt. Please do not hesitate to contact us directly to arrange a time to meet. We would greatly appreciate the opportunity to address your concerns and work together towards a resolution.