Thank you for your review and we are sorry to see that you are unhappy with aspects of the care provided for your Mum. We take all feedback and concerns very seriously, where the wellbeing and safety of all our residents and colleague team is our priority. We aim to keep loved ones regularly updated regarding all aspects our residents' care and ensure day-to-day life is the best it can be across all aspects of Birkenhead Court. Issues raised followed our internal feedback process with concerns actioned and responded to.