Thanks for sharing your feedback with us. We're sorry to hear your concerns remain unresolved following completion of our formal complaints process. We're disappointed your experience with the home didn't meet your expectations for you and your mother as the home weren't able to continue with her placement. As previously advised by the team, you can find further details on our complaints process here: Barchester.com/feedback. We wish your mother well in her new home. Kind Regards, Barchester's Feedback Team