Our sincere condolences on the passing of your brother who stayed with us for end of life support, we appreciate how difficult this time must be for you and your family and we thank you for taking the time to leave a review. We're aware that you've raised some concerns and we're sorry that despite our responses, we've not been able to resolve them for you through our process. If there is further support we can offer please do let us know, more information is also available here: https://www.barchester.com/we-want-hear-your-feedback-and-suggestions Kind Regards, Barchester's Feedback Team