Thank you for sharing your feedback regarding your mother's stay at The Beeches. We value your input as it helps us improve our services. Your mother joined us on 30 March 2023, in our residential dementia care unit, where she initially engaged well with staff and other residents. However, as dementia is a progressive condition, her care needs evolved, and her behaviours became more complex. To address this, we increased staffing and provided Positive Behavioural Support training to our team. We also recruited new staff and introduced new activities to enhance residents' experiences. Despite our efforts, your mother's care needs exceeded what could be managed in a residential setting and required nursing-level care. As a result, we made the decision to transition her to a nursing care facility for her safety and well-being. This decision was made with the utmost care. We are happy to discuss any further concerns at your convenience. Thank you for trusting us with your mother's care.