Dear Andrew, thank you so much for your thoughtful and kind feedback. It's heartwarming to hear how well your mum has settled in at Burlington and that she feels safe, comfortable and increasingly happy. We understand how challenging the transition can be and it's wonderful to know that our team's efforts to create a welcoming and collaborative environment have made a positive difference. We are particularly glad that you feel involved in the care process and that your mum's individual needs, from personalising her space to maintaining her routine with church visits and outings, are being met. Our priority is always to provide attentive, compassionate and personalised care, so it means a lot to hear this has been your experience. Thank you again for your kind words - they truly motivate our team to continue providing the best possible care.