Thanks for leaving your review, it's lovely to read your thoughtful comments about your home, especially as someone who has been a resident with us for such a long time. We do have measures in place to make sure our staffing levels are correct however if you would like to discuss your feedback further, please do contact us at feedback@barchester.com for further support or reach out to the general manager to discuss any concerns you may have. Kind regards, Barchester's customer feedback team.