Thank you for taking the time to share your detailed and thoughtful review of Edgecumbe Lodge. We are deeply grateful for your kind words about the care and dignity our staff strive to provide for all residents, including your wife. We understand how important it is to ensure comfort and support in all aspects of daily life and we're glad that the efforts of our team, from maintaining personal care to organising events like garden parties, have had a positive impact on your family's experience. Your mention of mobility challenges and the use of equipment like the mobile hoist is valuable feedback and we will share it with our team to assess our procedures to maintain the comfort and efficiency of the assistance we provide. Thank you once again for highlighting the compassion and dedication of our team. It is an honour to care for your wife, and we will continue to ensure her well being and dignity remains our top priorities.