Hi and thank you very much for taking the time to leave us feedback about your experience. At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and that you are seeing signs of improvement too. I note that you scored a couple of areas a three-star (neutral) score and we would love the opportunity to rectify this and provide a five-star experience in all areas so please do let us know more about these areas by contacting me on email with your feedback so we can investigate further. Thank you again for your time and we look forward to hearing from you.