We would like to extend our sincere apologies. If you would like to make a formal complaint, please do so using our complaints procedure via one of the following options: - By contacting the service on 0161 219 1300 asking to speak to the Registered Manager- By writing to the Registered Manager at Moston Grange Care Home, 29 High Peak Street, Newton Heath, Manchester, M40 3AT.- By contacting Equilibrium Healthcare through the contact tab on the website (www.equilibriumhealthcare.co.uk/contact)