We were disappointed to read your review and to hear of your dissatisfaction regarding your father-in-law's time at Halliwell. Please know that the entire team is very sorry to hear your concerns. We thoroughly enjoyed having your father-in-law with us for over five years. During that time, he became a cherished member of our Halliwell family, and we were all sad to see him move to another home. The maintenance team, in particular, will miss their boys' film nights and Chinese takeaway with him. While we're sorry that your experience fell short of expectations, we sincerely hope your father-in-law settles into his new home and finds happiness there. Please do not hesitate to reach out directly if you would like to discuss your concerns further, as your feedback is incredibly important to us.