We at Richard House are disappointed to read this review and take any feedback such as this with seriousness. We are conscious that the reviewer and their loved one are present in the home and would like the opportunity to meet with you, investigate and provide a response to ensure this is resolved. We do acknowledge that during the winter period, sickness levels of team members may rise, however, would like to reassure you that the Home Manager and Care Manager directly support the team and residents during these occasions. Indeed, this was the case on any specific occasions during December. In relation to the Activities Coordinator - we have employed one individual into an activity role and have likely recruited into the other role for this too. Both are aiming to commence employment in January 2025. We would like to work with all residents, relatives and friends of Richard House to re-design the activity and event planner for the home for 2025. Once again, we value your feedback.