Thank you so much for taking the time to share your thoughtful and detailed review of Richard House. We are delighted to hear that Nan has been comfortable and happy since joining us in August 2022. Our team strives to create a warm and welcoming environment for all residents and their loved ones, and we're glad that you feel supported as Nan's needs evolve. It's especially gratifying to hear that Nan enjoys her room, activities, and visits to the hairdresser. We're also pleased that you've noticed improvements in management's engagement with residents and families - your feedback encourages us to continue refining and enhancing our approach. We'll pass along your kind words about our food offerings and care team, as this will surely mean a lot to them. We acknowledge your comment about external challenges that can impact our team and assure you that we are continually working to mitigate any frustrations so we can focus fully on our residents' wellbeing.