Thank you for your review and for bringing your concerns to our attention. In line with our values, we welcome your feedback on any aspect of the services we offer, regardless of whether it is positive or negative. We always aim to provide a high standard of care in all our services but recognise that despite our best intentions we may not always meet your expectations. I believe these matters have recently been addressed under our Feedback and Complaints Procedure. Please be assured that your feedback is important to us, and we will use your valuable information to put matters right, to apologise, and to help us to improve the services we provide.