Thank you for choosing Charterhouse for your respite stay. It was a privilege to have you join us and we are so glad we were able to help you with your recovery. We sincerely apologise for the discomfort you experienced during your stay. We understand the importance of a peaceful environment for recovery, and we are currently looking into this matter to address the concerns you've raised. Thank you for taking the time to leave us a review. We value your feedback and we strive to continually improve the environment to ensure all residents have a comfortable and restful stay.