Thank you for your review. We take all feedback seriously and have reviewed your mothers care at Larchwood which we note was some 10 months ago but has only been brought to our attention now. There is a report of broken bedrails and we can see that as soon as this was identified your mum was offered to move rooms which she obliged. There were no other issues highlighted during her care at Larchwood. The home and rooms undergo a rolling maintenance and decoration program. Our rooms are decorated tastefully and where requested they are individualised as well. We are sorry this wasn't your experience at Larchwood.