Thank you for your feedback. We truly value your concerns and want to assure you that we are committed to providing the best possible care and support for your mother. Our home manager is committed to continue to work very closely with your mother, as she has been, to discuss and implement different solutions which is felt will help with any mobility issues. This will continue to be monitored and changed as necessary. Regarding the payment process, we completely understand the difficulties you're facing and have worked hard to encourage the transition to online banking as a solution. This option simplifies the process and avoids the challenges you've mentioned. Please know we are here to assist you every step of the way. If you'd like, we can help guide you through setting up and using online banking to make things easier for you. Your satisfaction is very important to us, and we want to resolve this for you as soon as possible.