Thank you for sharing your experience with us. We're so glad to hear that, despite a challenging start, your mum settled in and felt cared for during her time with us. It means a lot that you felt the staff treated her well and provided the care she needed. We understand how important it is for families to have peace of mind, especially during difficult times, and we are honoured to have been part of your mum's journey. Thank you again for your kind words.