I appreciate you taking time to leave a review. Your feedback is important to us, as it helps us to reflect on the care we deliver, maintaining areas of good practice whilst identifying any areas for improvement. Thank you for your kind and considerate words, which are welcome. It is reassuring for myself and my colleagues to know that we continue to meet your sister's needs and I am pleased to know that you have had a consistently positive experience of the home throughout her time here. Your review will help other people who may be considering Berwick Grange for themselves or a relative or friend.