Thank you for your feedback. Unfortunately, the issue with the Wi-Fi is an external issue that the providers have been trying to rectify for over a year. They have recently replaced the telegraph pole on the road outside and are in the process of connecting us up to it over the next few months. We understand your concern regarding the internet but we are doing everything within our power to rectify this and unfortunately at the mercy of the wife provider. I'm really glad you are very happy with all other aspects of your sister's care and the home. I will pass the feedback on to the team.