Thank you so much for your thoughtful review. We're really pleased to hear how well both your mum and dad have settled into life at Scoonie. Supporting each resident as an individual is something we care deeply about, so it means a great deal to know that your dad feels respected and cared for, and that your mum is being actively included and encouraged. It's lovely to hear she's been enjoying the activities and even trips out for lunch. We'll make sure your kind words are shared with the whole team - including those behind the scenes - as it's feedback like this that reminds us why we do what we do.