We are sorry to hear that you feel your experience with us has been negative. Caring for your loved one has been a privilege, and we appreciate the trust you placed in us over the past six years. We understand the unique challenges that come with Dementia, and we strive to adapt our care to meet the evolving needs of our residents. We acknowledge that these changes can sometimes lead to differences in expectations. Our team, including the manager, has consistently sought to address any concerns raised and to explain to you directly or through safeguarding team. We encourage others to consider a variety of perspectives, including the positive experiences shared by many families that reflect the high standards of love, kindness, and empathy consistently demonstrated by our staff. We are committed to continue providing compassionate and individualised care, even in the face of the complexities and challenges that come with supporting residents.