Dear Darren, thank you so much for your lovely feedback! We're thrilled to hear that your mother feels safe and well cared for and that our team's warmth and dedication are making a positive impact. Your kind words mean a lot to us. We appreciate your understanding regarding the door delay. It's a reflection of our commitment to prioritising the care and safety of our residents. That said, we'll look into ways to improve responsiveness without compromising the quality of care. Thanks again for sharing your thoughts!