Your continual false reviews are not reflective.  The actual facts - Your mum was not attacked without reason,  the other resident was provoked.  Both have dementia. There was no concern about training, CQC and LA are satisfied. The attack was not prolonged. The manager has no authority to remove 1-one-1 care for any resident. LA have final say on this. You did not remove Mum from a home 'with poor management'  and took the whole 28 days to find her an alternative Home. Further facts - You had no issue until you were asked to escort Mum to the hospital.  You verbally abused team leader and then intimidated staff and were asked not to visit the home (by SW) after we served notice to protect our staff and residents. You have criticised a team who looked after Mum for 19 months with little support from yourselves.  As you know all complaints have been closed. It is deeply saddening that even on Xmas Eve, a time for family, your focus was to continue with your slanderous and false reviews.