Happy New Year to you and your family. Thank you so much for taking time out and sharing your wonderful experience, thoughts and views. We appreciate the feedback that you have provided and we will share this with our teams. Thank you for your acknowledgment regarding staff at Barchester Emily Jackson House Care Home, being so kind and supportive to your mother. We are pleased to hear the staff were wonderful at encouraging your mum to participate in activities and make her feel part of the family. It is reassuring to hear that staff were fantastic in the care they showed your mother and the support they provided you and your family during the period your mother had become ill in November, we understand this period was a difficult period. Thank you for highlighting that the nursing staff were particularly good at explaining what was happening and being very kind with your mum throughout. Best wishes to you and your family from all the team at Emily Jackson House.