Hi, we value all feedback good and negative in order to improve our service. The safety and care for our residents are paramount and I am so very sorry that this has happened. I have completed a full investigation into your concerns and upon reviewing the care notes for Dad he was supported with a shower that morning along with oral care. It is stated in his care plan the amount of support he needs with personal and continence cares due to high levels of incontinence on a regular basis. I am sorry that at the time you came to collect Dad, he had become incontinent. I have taken swift action with the staff team. I have also referred this to CQC and local Safeguarding. It would be beneficial if concerns are also reported to me in the first instance so I am able to support you with any concerns. I have not been made aware of any concerns previous to this. Please refer to our complaints procedure visible in the home. I have an open door policy and I am always happy to assist. Kind regards