Thank you for taking the time to leave feedback for Chandler Court. I am sorry to read you feel your husband was failed during his respite stay in September. At Care UK, we hold ourselves to high standards and I am sorry we did not meet these expectations. I understand your concerns and complaint has been through our formal complaint process. I would like to assure we will always reflect upon any complaint and lessons have been learnt and training has been implemented. We understand the importance of the activities and the lifestyle of our residents, and I am sorry this did not happen. Actions have been put in place to ensure this improves. I would like to thank you once again for taking the time to leave feedback. Best wishes.