Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you have not experienced the kind care we would expect. Having reviewed your concern we found no incident which occurred on the day indicated. Our colleagues had assessed your father to be very tired and sleepy and as such, in his interest, the decision was taken to allow him to rest in bed, and even when your mother visits, your father remains tired due to his deteriorating health condition. On days your mother does not visit, and your father is sleepy, the decision is made for him to rest in bed and your mother is aware of this. Our clinical lead spoke with your mother last week and she agreed to visit in the afternoons to allow your father to attend wellbeing activities. An example of which one day this week there was no group activities as some residents had gone shopping, your father was alert and we brought him to have dinner with other residents. We are not aware of standards slipping at the home nor has your mother raised any concerns. Whilst we actively recruit for a new home manager, the previous manager continues to support, and the deputy manager and clinical lead remain in the home. Should you wish to discuss your concerns, please do not hesitate to contact us, we will be happy to help.