Thank you for sharing your feedback. It is incredibly valuable as it helps us identify ways to enhance the service we provide to our residents and their families. At Jubilee Court, we are committed to delivering a high standard of service and can only apologise if your experience has fallen short of this expectation. As discussed previously on another review relating to this issue, we understand that the results of an investigation by the senior team have been shared with you. From time to time we feel that we should involve an external professional team to advise us and it was that team that made the sectioning decision. It's always our intention to deliver excellent care and strive to do so each and every day.