Thank you for taking the time to leave feedback for Ventress Hall. I am very sorry to read of your experience. At Care UK, we hold ourselves to high standards and I am sorry to read that we did not meet your expectations. We are open to feedback whether that be positive or constructive and we will take this opportunity to take learnings and make improvements where needed. So we are able to understand your concerns in more detail please can I ask you to contact the Compliments and Complaints Team on complimentsandcomplaints@careuk.com. We would like to be able to look into this further for you. Please be assured that we have taken on the feedback you have provided, and we will look to implement further training. I hope that your Dad is settled in his new home, and I am pleased to read that you had a better experience. Thank you once again for taking the time to leave your review. Best wishes.