We are very sorry to hear you are dissatisfied with our home. The health and wellbeing of our residents is an absolute priority for us. Whilst we can't discuss specific cases or personal details here, our new care home manager would very much welcome the opportunity to look into this for you. You can contact the home directly by calling 01444 413746. Alternatively, you can email feedback@bupa.com with your contact details and the team will be in touch to discuss things further.