Thank you for your review of The Hazelwell and your praise of the kindness of our staff. Our team of care staff are hard-working and dedicated to providing high-quality care to our residents and I will make sure they are aware of your kind words. Each week the leadership team at the home publish an analysis of our staffing levels which is posted on the resident/relatives notice board on the ground floor. This consistently shows that the home has been staffed substantially higher than what would be considered a minimum staffing level.  If you would like to discuss this further, though, then our team are always happy to discuss how the home is staffed and how we calculate the staffing required.