Dear Nicky, thank you so much for taking the time to share your experience. We're truly delighted to hear that your mum has settled in well and is enjoying her time with us. Transitioning to a new environment can indeed be challenging and it means the world to us that our staff's support and patience have made a positive difference for your mum. We're especially glad to know she thoroughly enjoyed her first Christmas with us - it's a special time of year and we work hard to ensure it feels like home for our residents. Your kind words about our care and the interest from another family member are incredibly encouraging and affirm the dedication of our staff.