What a lovely and detailed review of Portland House! It's clear that the manager and staff have made a tremendous positive impact on both the residents and their families. It's heartwarming to see how they focus on individual needs, respect personal choices, and create opportunities for engagement through activities and outings. The thoughtful care and commitment to treating residents with dignity and understanding truly shine through. Your recommendation is a testament to their hard work and compassion. Thank you for sharing this wonderful feedback!