Thank you for taking the time to review your experience of Kenyon Lodge. Whilst It is very disappointing to read your comments, please be assured that Abbey Healthcare do take all feedback very seriously and as such a full review has been undertaken by ourselves and regulators and we are confident that all concerns are un-founded and our findings and conclusion have been shared with all relevant parties. We would however, like to apologise that your feelings and experience of the high quality care we provide have not been perceived by yourself as we would expect. We would also like to again offer you the opportunity to meet with our management to discuss how we have reached our conclusions at your convenience. Abbey Healthcare embeds our company ethos across our teams and staff members are actively encouraged to reflect on how they contribute individually to our values and how they promote respect, dignity and compassion towards all of the people who live, work and visit the Home.