Hello, thank you for taking the time to provide us with your views, it is much appreciated. We will investigate the access difficulties and also what happened regarding the food service. My apologies if it wasn't up to standard, food is always important, particularly at Christmas! I am delighted to read your feedback regarding my colleagues. I too find them very helpful and caring, they're a lovely group of people who clearly love what they do. Thanks again for helping us make our service even better. With my best wishes, Helen.