Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and, most importantly, the loss of your mother. Please accept our deepest condolences during this incredibly difficult time. We take all concerns regarding the care of our residents very seriously. We are committed to ensuring that all of our residents receive the best possible care and attention. Since your mother's time with us, there has been a change in the management team at Brocklehurst Nursing Home. Your comments are invaluable as we continue to review and enhance our services. Our thoughts remain with you and your family.