We welcome all reviews as they help us develop and improve. We receive regular 5 Star Ratings and positive comments from family and relatives so we are extremely surprised and saddened to receive this review, some 9 months after your mum left them home. At Kingsley Healthcare all our managers have an open policy and hold regular Family Meetings. During the year we cared for your mum you never raised any concerns. We would like to reassure you that we have a rolling refurbishment programme, which includes bedrooms to ensure high standards are maintained at all times, but always address issues when brought to our attention by staff or relatives. Our wide and varied activities programme is available 7 days a week and can be seen on our Facebook page. Sadly, despite daily encouragement, your mums deteriorating health meant she refused to engage in the activities.