Thank you for your kind words and we are glad that you found the home the best you see when looking for a place suitable for mum. I am sorry to hear that you feel specific needs are not met. Thank you for taking the time to meet with me recently to discuss your recent concerns. During this meeting, we did discuss how there are specific reasons for these requests not being met for the wellbeing and safety of all involved. I am always happy to speak to relatives about any concerns that they have and I thank you for meeting with me.  Please feel free to discuss any issues with staff and management, as and when you feel the need to, we pride ourselves at Lauriston in providing person-centred care.