Hi Oli, thank you for taking the time to leave us feedback about your experience. At Bowes House Care Home - Care UK, we hold ourselves to a high standard and therefore, we appreciate all feedback so we can continually look to improve and ensure the delivery of high-quality care. We note that some areas you did not give a score for or your score was neutral, we would very much value more information about how you feel we could improve in these areas, as we always strive to give the best in all areas of care, facilities and lifestyle. Please do contact me to share your thoughts in more detail as we would love the chance to make the care experience the very best it can be for all our residents. Thank you for your time, and we look forward to hearing from you. Many thanks, Lisa.