Thank you for your kind words. It means a lot to us that you are happy with your loved ones care. With regards to staffing, we do listen to our staff and we calculate staff required based on the service users dependencies which are published monthly. We are consistently above the average care hours for that unit. In addition we have also hired an extra staff member per day who can float where required. This is also supported by our 3 activity coordinators, we also have nursing students, occupational therapy students who are not counted in our numbers but help enrich the lives of the service users.