Thank you for taking the time to leave feedback for Ayton House and for making us aware of your concerns. We understand it can be an overwhelming experience when moving into a care home taking in the information about the home and being asked a lot of questions. Please be assured the questions enable us to best understand any of the resident's care needs so we can create person-centred care plans tailored to each individual. However, we can appreciate this may feel too overwhelming to start with. Please be assured that this feedback has been fed back to the Home Manager and Senior Management for review. I would also like to take the time to thank you for your kind feedback on the atmosphere of the home and the food quality. I am pleased to read you find it warm. I wish you all the best.